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Shipping Policies

Shipping and Handling

We offer delivery to locations within the lower 48 contguous United States using USPS, UPS, and FedEx for the following rates based on sales total:

Total Sale               Freight Charge

$0.01-$10.00          $3.00

$10.01-$20.00        $4.00

$20.01-$30.00        $5.00

$30.01-$40.00        $6.00

$40.01-$50.00        $7.00

$50.01-$100.00      $8.00

$100.01-$200.00    $10.00

$200.01-$249.99    $12.00

$250.00 and Up      Free Shipping

For expedited shipping and delivery rates to Alaska and Hawaii, please call. 

When ordering, please be sure to provide both your mailing address and an address where shipment is to be delivered (if different from mailing address). To guarantee delivery, we must have complete addresses. Most items are unable to ship to PO Boxes. 

For orders that are to be shipped to a location outside of the 48 contiguous United States.(including shipping to Hawaii, Alaska, Puerto Rico and Canada), the shipping costs that are displayed on the web site are not valid and a customer service representative will contact you with a specific shipping quote for your approval. If the customer chooses to cancel the order at that time we will waive any restocking fees. The customer is responsible for any taxes, duties and fees (including Brokerage fees) that may be associated with any purchase. Landscape Lightwerks is not responsible for any of these additional charges.

For any shipments that are refused Landscape Lightwerks will charge your account the total cost of freight to and from destination and back to the manufacturer. In the case of a refusal of a shipment you will be charged a restocking fee(s) of 40% To 75% of the invoice amount for orders of Standard Fixtures (varies by manufacturer) and 100% for Custom Fixtures.

All Shipments are subject to stock availability. Many items in the landscape lighting industry are made to order and may have a lead-time of 120 days. If we discover your fixture has an extra long lead time we will contact you before your order is processed.


Out of Stock Policy

Due to the large selection of products offered by Landscape Lightwerks, a particular product may be out of stock. If this happens, we will notify you via email that we have ordered your products from the manufacturer and will ship the order as soon as it arrives.

 

Have product questions? Need design help? An expert designer is standing by. Ask a Question Or call: 952-451-9440
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