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Returns

Return Policy

We try to make returns as easy as possible therefore we offer a 30 day return period with a minimal 20% restocking fee on standard* products purchased from our store, less all costs of shipping or freight charges incurred on the original order (even if original order was shipped to you free, we will deduct our cost to ship to you with a minimum charge of $15.00).  You will also need to pay for any of the return shipping charges.

To qualify for returns, products must be in un-installed and resalable condition free from scratches, finger prints and/or defects and in the original packaging clean from any writing or labels. All requests for returns or exchanges of non-defective items must be received within 30 days from the date of receipt of items.

All returns must include a valid RMA number (Return Merchandise Authorization). Any returns that do not include a valid RMA number may not be accepted and a refund will not be issued. Product shipment refusal is not considered as a return and a refund is not guaranteed. You must have an RMA number to return your product. RMA numbers are good for 10 days after they have been issued.

 *Exceptions:

  1. No returns are accepted for custom made-to-order fixtures and unused portions of low voltage cable. 
  2. Purchase of (6) six or more of the same item- none of the items may be returned. We encourage you to order a one item sample first for evaluation and to insure its fit to your needs. 
  3. Light bulbs, special order parts and low voltage wire may not be returned for any reason.
  4. Items marked as clearance or final sale may not qualify for returns unless defective.
  5. Orders over $2,000 total order may incur restocking fees. In cases of large orders we encourage you to contact us by email or phone for return details or for a special approval or special terms prior to placing the order.

 

Requesting An RMA (Return Merchandise Authorization)

  1. Email us at mike@landscapelightwerks.com and let us know you are interested in returning an item.  We will then forward you our Return Merchandise Authorization (RMA) Form.
  2. Fill out the RMA Form. All requests for replacements or exchanges must be noted in the RMA form.
  3. Return the RMA form to us.
  4. You will receive return instructions from us along with your RMA number within the shortest possible time. Once your RMA number has been issued you must return the item to the address indicated within 10 days. Landscape Lightwerks is not responsible for items returned to the incorrect address or items shipped more than 10 days after your RMA number has been issued.
  5. If you have requested a replacement or exchange, the replacement order will be placed after the original shipment has been received and inspected. If you wish to expedite this process you may order and pay for the replacement item before a refund is issued.
  6. A refund will be issued once the shipment has been received and inspected by Landscape Lightwerks.  Once the inspection is complete we will credit your account for the amount of your purchase less a 20% restocking charge.  Defective merchandise or items that were recieved in error are not subject to restocking fees.

 

Returns of Custom Made-To-Order Products

Many lighting products from Philips-Hadco, KIM Lighting, SPJ Lighting, Focus Industries and Lumiere are custom, made-to-order pieces, and we therefore cannot accept returns or offer refunds for these products.  If you have any questions regarding whether the fixture you are interested in is considered "Custom" please contact customer service prior to placing order.

 

Have product questions? Need design help? An expert designer is standing by. Ask a Question Or call: 952-451-9440
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