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Customer Service

Privacy Policy

This is the website of Landscape Lightwerks, owned and operated by Werks Online, Inc.

The mailing address for Werks Online, Inc. is:

Landscape Lightwerks
16873 Fish Point Road SE 
Prior Lake , MN 55372 

Landscape Lightwerks has drafted this document, which details how we gather and disseminate information, in an effort to demonstrate our strong commitment to online privacy. Please contact us if you have any questions about our privacy policy.

 

Website Accuracy & Pricing

Landscape Lightwerks makes every attempt to offer a complete and correct website. Landscape Lightwerks does not guarantee that information contained on this website will not contain errors, inaccuracies, or omissions. Such errors, inaccuracies or omission may relate to price or product description. Landscape Lightwerks reserves the right to correct any errors, inaccuracies or omissions or to change or update the content without prior notice to you. Further, Landscape Lightwerks reserves the right to refuse or cancel any orders containing any error, inaccuracy or omission, whether or not the order has been submitted, confirmed and or your credit card has been charged.

 

Use of Order Information

When you place an order, Landscape Lightwerks requests certain information such as your name, address, contact phone number, email address and credit card number. The contact information you provide is used for the sole purpose of processing and billing your order and to comply with applicable laws and regulations. This information is NEVER sold, rented or supplied to any other company. We know that you value your privacy just as we value ours.

 

Payment

We accept Visa, MasterCard, Discover and American Express using Authorize.net as a secure way of making payments online. We also offer PayPal as an alternate payment method.  All online e-commerce transactions are conducted using SSL technology to keep sensitive financial information safe. Landscape Lightwerks does not receive nor have access to the credit card information you supply when making an online purchase on our site. This information is transmitted directly to the bank.

 

Pricing

In the event that a Landscape Lightwerks product is mistakenly listed at an incorrect price, Landscape Lightwerks reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Landscape Lightwerks reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Landscape Lightwerks shall issue a credit to your credit card account in the amount of the incorrect price.

 

Sales Tax

We are required by law to collect a 6.875% sales tax for all sales in Minnesota and to collect 7.5% sales tax for all sales in California.

 

Shipping and Handling

We offer delivery to locations within the lower 48 contguous United States using USPS, UPS, and FedEx for a flat rate of $8.99. For an extra charge we also offer rush delivery. For delivery rates to Alaska and Hawaii, please call.

When ordering, please be sure to provide both your mailing address and an address where shipment is to be delivered (if different from mailing address). To guarantee delivery, we must have complete addresses. Most items are unable to ship to PO Boxes.

For orders that are to be shipped to a location outside of the 48 contiguous United States.(including shipping to Hawaii, Alaska, Puerto Rico and Canada), the shipping costs that are displayed on the web site are not valid and a customer service representative will contact you with a specific shipping quote for your approval. If the customer chooses to cancel the order at that time we will waive any restocking fees. The customer is responsible for any taxes, duties and fees (including Brokerage fees) that may be associated with any purchase. Landscape Lightwerks is not responsible for any of these additional charges.

For any shipments that are refused Landscape Lightwerks will charge your account the total cost of freight to and from destination and back to the manufacturer. In the case of a refusal of a shipment you will be charged a restocking fee(s) of 40% To 75% of the invoice amount for orders of Standard Fixtures (varies by manufacturer) and 100% for Custom Fixtures.  

All Shipments are subject to stock availability.  Many items in the landscape lighting industry are made to order and may have a lead-time of 120 days.  If we discover your fixture has an extra long lead time we will contact you before your order is processed. 

 

Out of Stock Policy

Due to the large selection of products offered by Landscape Lightwerks, a particular product may be out of stock. If this happens, we will notify you via email that we have ordered your products from the manufacturer and will ship the order as soon as it arrives.

 

 

Have product questions? Need design help? An expert designer is standing by. Ask a Question Or call: 952-451-9440
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